Driver amendments addison lee

The Claimants alleged they were entitled to these rights and that Addison Lee had wrongly classified them as independent contractors when they were, in reality, workers.

The Tribunal attributed significant weight to the driver contract, Addison Lee's relationship with the associated vehicle hire company, the vehicle hire agreement itself requiring drivers to hire vehicles from their specified associated company and restricting the use of the vehicles , the inability to remove the Addison Lee insignia from the vehicles, Addison Lee's rigorous recruitment process and training materials; the considerable number of hours drivers had to work to make the job economically viable and the strict standards for dress codes and acceptance of jobs when logged on to work which were both subject to sanctions.

Addison Lee argued that there was no genuine obligation to provide and perform work for the drivers and that, in reality, each driver was actually running their own small business , but the Tribunal rejected that argument.

The Claimants were therefore workers and entitled to the rights they were claiming for. The Tribunal went on to determine that the Claimants were also workers regardless of any overarching contract, because there was a contractual obligation on the Claimants to personally undertake work when they were logged onto the handheld computer.

In particular, the Tribunal found that there was a realistic expectation from drivers to be provided with work when they logged on and that Addison Lee must have expected the drivers to log on in sufficient numbers for the business model to work, especially given their investment in the training of each driver.

In respect of working time, the Tribunal held that, when logged on, the Claimants were at Addison Lee's disposal regardless of whether they were transporting a passenger or not. Also, by enforcing the use of specified vehicles for hire and then restricting their use, there was a strong implication of both an overarching agreement and that the Claimants remained under Addison Lee's rules between driving jobs. This meant that the Claimants were entitled to be paid for time logged on between jobs, regardless of whether they had completed a fare.

Addison Lee argued that logging on did not make the Claimants workers, as there was not a hard obligation to perform the work and that the Tribunal's determination in respect of working time had been "infected" by the Tribunal's finding that the Claimants were under any such an obligation.

However, the EAT rejected these arguments. It confirmed that the Tribunal had correctly determined that the driver contract was not a true reflection of the agreement between the Claimants and Addison Lee; any of the drivers, when logged on, were clearly undertaking to accept the driving jobs allocated to them.

The EAT went on to find the Tribunal's conclusion consistent with the nature of the relationship, referencing how payment was taken by Addison Lee, that a driver had to accept a job allocated to him and was unable to refuse such work.

Drawing a distinction between the overarching contract and each fare, the EAT determined that, in this case, the Tribunal was entitled to conclude that the Claimants undertook to perform work personally when they logged on and that, regardless of what the relevant contractual documentation said, Addison Lee was not a client or customer of the Claimants.

Therefore, the Claimants were workers because of the obligations that were incumbent on them every time they were logged on. Further, the EAT upheld that when the Claimants were logged on they satisfied the definition of working time in the WTR, even though for part of the time the Claimants were not actually carrying passengers.

This case follows a number of similar judgments relating to the employment rights of those working in the 'gig economy' and is relevant to all employers who engage independent contractors. It joins a trend of cases which suggest that, unless the contractual documentation that is in place reflects the reality of the situation, there is every chance that a Tribunal will look beyond the contract to conduct a fact finding exercise to determine whether worker status can be inferred from the actual working relationship.

In the Good Work Plan, the government announced that they will bring forward legislation to improve clarity on employment status with the aim of reflecting modern working practices and avoiding a misclassification of staff.

To further this aim, the Government has now commissioned independent research to find out more about those with uncertain employment status and how they may be best supported, whilst also confirming that they will bring forward detailed proposals on how tax and rights frameworks could be aligned. No, the cancellation fee is not the same. You can book this service via our website, mobile app or by contacting our At Your Service Centre on It was the first UK ground transport business to launch a booking app.

It carries over 10 million London passengers per year. Over 2, cars in central London. It operates a ULEZ-compliant fleet, and set up its Greener Future Programme to invest in environmental improvement initiatives in the communities in which it operates and overseas. Above all, we look for enthusiasm and reliability in drivers. Experience with private hire driver jobs is not necessary, but a good working knowledge of London is required.

You will need to apply for a Transport for London private hire licence and be able to speak English. Account customers pay us directly via their accounts. For cash jobs, the money is paid directly to drivers and for card jobs it is paid into your bank account each week. All Addison Lee drivers are self-employed and responsible for their own tax and national insurance. Addison Lee driver jobs are completely flexible.

Work the hours that suit you best. There are periods during the week where we are busier and specific incentives are in place to encourage drivers to work. During the week, we are particularly busy during the early morning and evening periods and at weekends we are very busy later in the evening.

Unlike other car driver jobs we offer a vehicle rental scheme, where the more journeys you complete the cheaper the weekly vehicle rental charges become. Addison Lee vehicles are all typically less than 3 years old and are regularly maintained by our dedicated service technicians. This means that the hassle of organising insurance, MOT and PHV checks, repairs or replacement vehicle will be taken care of for you, allowing you to stay on the road and never miss an opportunity to earn more money.

As a self-employed driver it is your responsibility to hire a vehicle and to pay for the fuel and other costs. You will need to provide us with your driving licence either your paper licence or photocard licence , your PHV license both parts and 2 forms of identification clearly showing your current address.

We can provide advice on the PHV license process, please contact driver recruitment on for more information. Please click here for the form. Alternatively you can provide us with feedback in regards to a driver or any part of your experience.

They must also complete a medical, CRB check and a topographical test. You should have received full details of the vehicle and contact number for our driver when you booked. Simply give them a call direct or call us and we will find them for you.

You can contact our Driver Recruitment department. You can request a driver and we will do our best to allocate them to your booking however this is not always possible. All drivers have a thorough induction when starting with Addison Lee. This covers policies, procedures, best practice methods, brand adherence and technical equipment training, Inclusion and cycle awareness. We also offer the bespoke in-house Diploma qualification to all drivers who have been with Addison Lee four weeks or more.

Where necessary we support the drivers with intervention training for customer service, best practice, working efficiently, and driving styles. All passengers are able to suggest a preferred route to the driver and they will do their best to fulfil this request. You will receive an SMS message once your driver has been allocated to your booking. Full details of the vehicle and contact number for your driver will be provided.

Please feel free to contact your driver directly or call our At Your Service Centre on All drivers who have completed our Gold Diploma will have a Level 2 Emergency First aid at work qualification which is accredited and certificated for three years by Qualsafe.

We can provide on Site Coordinators OSC at every event, ensuring your staff and clients have a single point of contact. Complete this form with all of your requirements and a member of our team will come back to you.

Our events management team arrange vehicle services for all types of company events, including: Conferences, open day road shows, summer balls and Christmas parties. In order for a booking to be handled by our events team it must consist of at least 15 bookings.

Anything less that this can be handled through our At Your Service Centre on You can submit a query via our contact form , contact us via our live chat on our website or call our At Your Service Centre on If you have added your mobile number to a booking, you will continue to receive SMS service updates relating to your journey.

To opt out of all promotional marketing emails follow the unsubscribe link at the bottom of the email you have received.

For changes such as your name, telephone or login password, please sign in to your addisonlee. For changes to your account preferences or for any questions relating to your account set up, please contact our profile team on profile addisonlee. You can opt out of marketing messages directly on any communications sent to you by us. Or, you can view and manage your preferences at any time by visiting the preference centre.

If you have any problems please contact our support team and they will be happy to process this for you. Ensure that you refer to the terms and conditions of a promo code before booking. Please email our team at profile addisonlee. Find out more about the snooze feature here. You can log into your profile via the mobile app or on our website to update your details at any point. Complete our support form and a member of the team will be happy to assist.

Profile means that you have registered your details with us for either mobile app or website bookings. If you have a registered profile you are then registered to our loyalty scheme ClubLee as well as being able to store details such as addresses, phone numbers and payment options.

A profile can also be linked to an account should you book using an account facility. We have a range of vehicles depending on the service you require. One of these cars will be allocated to your booking when choosing a Select service. All Select service bookings are for up to four passengers and two large bags. Please contact our At Your Service Centre on where we will confirm availability for the required location. Depending on the service you choose, our vehicles come with a range of in-car amenities — see a summary here.

If your requested service is not available, we will send the closest available service to your pick-up address to ensure your journey starts at its booked time. You will be charged for the actual service supplied if this differs from the service booked.

In a licenced taxi or mini cab, if the driver does not provide the correct child car seat, children under three years of age can travel without one but only if they travel on a rear seat without a seat belt.

Children aged three years or older can travel without the correct child car seat but only if they travel on a rear seat and wear an adult seat belt.

Please see www. Rather than a meter, we operate a fixed postcode to postcode pricing structure. This is based on a booking fee and a distance based unit rate taken from our database. If your driver is required to park the vehicle in a pay and display car park, they will pay the full parking charges, which we then add as an additional charge to the price of your booking.

All drivers are self-employed and if parking is incurred, we will add this charge to the final booking cost. Parking is a VAT applicable service. We do not operate with surge pricing. The price of a journey will be confirmed at the time of the booking, excluding any additional charges, such as waiting time, car parking and any additional stops. No premium is applied if the booking is made via our mobile app or on our website.

Concur is a business expense management tool. It lets you send your expenses back to your company in real time. Please contact creditcontrol addisonlee.

Learn about the benefits of a Priority Account. To add an additional layer of security to your account, we suggest setting up a pin on your account by contacting our At Your Service Centre on As an account holder you have a level of priority over Non Account bookings meaning faster pickup times, exclusive discounts, access to our accounting team for invoicing and many other benefits.

There are differences between Account and Non Account rates to reflect the priority service provided to account customers. At the time of your account setup you can choose to pay your invoice via direct debit. To amend your account set up please complete the form and a member of our At Your Service Centre will be more than happy to assist. You can also contact a member of our Sales team on You can set up a pin on your account at the time of the account opening or by emailing our team at profile addisonlee.

If you log into your profile via the mobile app or our website, you can link an account by entering the account number and any relevant pins.

You can update your personal details via the mobile app, on our website or you can email our team at profile addisonlee. If you have any queries relating to bookings on your invoice please complete this form. If you require a copy invoice, please contact our team at customer. If you have any specific feedback for us, please do not hesitate to contact our At Your Service Team on Addison Lee do not have a cancellation period, therefore if you do still wish to cancel your account, please complete this form ensuring you quote your account number and name.

As an account holder you can view bookings up-to three months in the past, or three months in the future online at addisonlee. The reporting facilities can be found within My Bookings. Click Filter Bookings to refine the bookings list by payment method, reference, passenger, contact, service or journey status. Click anywhere else on the booking to see more details. For any other report requests, please email reporting addisonlee. As an account holder you are able to retrieve a list of bookings linked to your account by following the above reporting steps.

To check if you have an existing account with Addison Lee please contact us, ensuring that you confirm your company name and registration address and one of our team will be happy to walk you through a few security checks and provide you with your account information.

If you do not have an account with Addison Lee, please contact our At Your Service Centre on and we will be happy to assist with your account set up. Please complete our support form , confirming your unique account number and registered address. Once the Profile team has processed your request an email will be sent to confirm your details have been updated. If you wish to change the method of payment of a pending booking, please contact our At Your Service Centre on If the journey has been completed and you wish to transfer the cost from card to account, please complete the support form confirming the job reference number, the account number and name you wish to transfer the booking to.

At the time of the booking you can request a receipt from your driver however, we are not able to provide a receipt for cash bookings after this point. Your original confirmation email will act as a receipt, minus additional charges. To date our programme has accomplished the following;. Through our partnership with Climatecare; we have offset 19, tonnes of carbon in the first year of our programme and supported;.

Pledged support to Vehicle Idling Action and Westminster City Borough, in a London-wide behaviour change campaign, helping to reduce localised air pollution caused by motorists who leave engines running when stationary. This has enabled Addison Lee to;. We no longer support this version of IE9 so some features on the site may not work. Please update your browser to get access to our latest features.

Top 10 FAQs Where will my driver meet me at the airport? How do I make a booking? How do I apply a promo code to a booking? How will I know when my car is on the way? What shall I do if my driver is late? How do I get it back? What is your cancellation policy?

What is your waiting time policy for passenger vehicles? Our standard waiting times are below. How do I get a receipt? Select the booking you would like a receipt for. How much luggage can I take in a car with me? Why do you need the flight number when picking up from airports? What should I do if my flight is late landing? Where will my driver meet me? Do you charge waiting time at airports? Do I have to pay for parking at the airport?

What happens if my flight has been cancelled? What happens if my flight has been delayed? For non-airport journeys, a grace period of five minutes is offered before waiting time is accrued.

For ASAP bookings, your five minutes starts from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. See our Terms and Conditions for additional charging details. For airport journeys, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued.

After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights. For additional waiting time charges, see our Terms and Conditions. You can track your driver on our mobile app or from the link in the SMS message sent to you when your driver is on their way.

At Terminal 5, your driver will be waiting for you by the Meeting Point South which is signposted. You will receive exact instructions of the meeting point in your email confirmation when you make the booking. For International airports your driver will always meet you at arrivals unless otherwise stated.

Some International airports do not allow meet and greet e. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly. View all of our FAQs if you have more questions, or alternatively you get in touch with us below.

If you have a query relating to your booking, account, or need support then submit an enquiry below. A member of the Customer Service team will investigate and get back to you as soon as possible.